ImperialWins Online Casino Responsible Gaming

Age Verification and Player Protection

Our ImperialWins platform is strictly for adults. You must be at least 18 years old to register with us, or 21 if you are located in Estonia, or the legal age of majority in your own jurisdiction, whichever is higher. We do not permit accounts belonging to current or former employees of our company, our affiliates, licensees, distributors, subsidiaries, advertising agencies, media partners, or retailers, nor their immediate family members, within the past three years, in order to keep our promotions and games fair for everyone.

We at ImperialWins also run identity checks on every depositing player. Once your cumulative transactions reach EUR 2,000, we ask you to confirm your identity through our verification process, and we request that supporting documents be supplied within seven days. This process helps us confirm your age, protect your funds, and ensure that only the account holder is placing bets and withdrawing winnings.

One Account, One Player

To keep our environment safe and fair, we only allow one account per individual, household, family, residential address, email, payment method, device, or shared computer environment. Withdrawals from any duplicate account we identify are treated as unauthorised and will not be processed. This rule protects both our platform and our players from misuse.

Tools to Help You Stay in Control

Our Imperial Wins account settings include several practical tools you can use to shape your own gambling habits. We encourage every player to explore these options early, before they feel necessary, so they become part of a healthy routine rather than a last resort. These same account settings also let you review any active ImperialWins bonus offers, so you can always see how promotions interact with your personal limits.

• Deposit limits – set daily, weekly, or monthly caps on how much you can add to your account with us.
• Loss limits – restrict the amount you are willing to lose over a chosen period.
• Wager limits – cap the total amount you can stake within a set timeframe.
• Time-outs – take a short break from Imperial Wins, typically lasting from a day up to several weeks.
• Self-exclusion – close your account with us for a longer, defined period or indefinitely.
• Session reminders – receive periodic notifications reflecting how long you have been playing and your current balance.

We at ImperialWins apply these limits as soon as you confirm them, though increasing a limit may only take effect after a short cooling-off period, giving you time to reconsider. Reducing a limit or activating self-exclusion always takes effect immediately.

Recognising the Signs of Problem Gambling

Understanding the warning signs early makes it much easier to take action. Our ImperialWins team encourages every player to reflect honestly on their own habits. You might want to pause and reassess your play with us if you notice any of the following:

• Spending more time or money gambling than you originally planned.
• Chasing losses by depositing again to "win back" money already lost.
• Borrowing money, selling belongings, or neglecting bills to fund your play.
• Feeling anxious, irritable, or preoccupied when you are not gambling.
• Hiding your gambling activity from family, friends, or colleagues.
• Neglecting work, studies, relationships, or health because of gambling.

If any of these feel familiar, we strongly recommend using one of our control tools right away, or reaching out to one of the independent support organisations listed below.

Self-Exclusion and Cooling-Off Periods

Self-exclusion is one of the strongest tools we offer at Imperial Wins. Once activated, your account with us is closed for the period you select, and we will not send you marketing communications, bonus offers, or promotional emails during that time. Reinstating access after a self-exclusion period generally requires you to contact our support team directly, and we may apply additional checks before reopening the account.

Even a closed, blocked, dormant, or self-excluded account can still request its remaining balance through our support channels, so choosing self-exclusion never means losing access to funds that already belong to you.

Support Organisations We Recommend

While we at ImperialWins provide the tools described above, we also believe independent, professional help plays an essential role. If you feel your gambling is becoming difficult to manage, we encourage you to reach out to one of the following organisations, all of which offer confidential, free advice:

• GamCare – confidential information, advice, and support for anyone affected by gambling harm.
• Gamblers Anonymous – peer support meetings and resources for people looking to stop gambling.
• BeGambleAware – independent charity offering advice, tools, and a national helpline.
• Gambling Therapy – free online support available in multiple languages.

These organisations are entirely independent of Imperial Wins and can offer guidance without any connection to our platform, which many players find reassuring when discussing sensitive concerns.