ImperialWins Privacy Policy

At ImperialWins, we respect your privacy and are committed to protecting your personal data whenever you visit imperialwins.com or use any of our services, including the ImperialWins casino login, our gaming lobby, our sportsbook and our Gamification System. This ImperialWins Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. By registering an ImperialWins casino account or otherwise using our services, you agree to the practices described below.

Who We Are

ImperialWins is operated by ABC Interactive N.V., a company registered under the laws of Curacao, together with its wholly owned subsidiary NextWay Limited, registered in Cyprus. We operate under Gaming Licence OGL/2024/284/0863, granted by the Government of Curacao. References to "we", "us" and "our" throughout this policy mean ABC Interactive N.V. and NextWay Limited acting together as the data controller for ImperialWins casino.

Information We Collect

We collect information from you directly, automatically through your use of imperialwins.com, and from trusted third parties such as payment providers and identity verification partners. When you complete imperial wins casino sign up bonus registration, we ask for your name, date of birth, address, email, phone number and a password. When you deposit or request an ImperialWins casino withdrawal, we collect payment details, transaction history and, where relevant, cryptocurrency wallet information.

• We gather identity and contact data provided during registration and any later account updates
• We record gameplay activity, wagers, bonus usage, Coins balances and Complementary Points to operate our loyalty features
• We collect payment and withdrawal data, including bank details, card information or crypto wallet addresses used for imperial wins casino real money transactions
• We log technical data such as IP address, device type, browser, operating system and session information every time you use the ImperialWins app or website
• We receive verification documents, such as government-issued ID and proof of address, when we run Know Your Customer checks

How We Use Your Information

We use your personal data to provide, secure and improve our services. This includes creating and managing your ImperialWins casino login, processing deposits and withdrawals, calculating bonus eligibility for offers such as our imperial wins no deposit bonus and imperial wins 50 free spins promotions, administering the Login Rewards Calendar and Coin Tournaments, and communicating with you about your account. We also use your data to detect fraud, prevent multiple accounts, and comply with anti-money laundering obligations under our gaming licence.

• We use your data to verify your identity and age before allowing real-money play
• We use your data to process ImperialWins withdrawal time requests and confirm ownership of payment accounts
• We use your data to personalise promotions, including sportsbook offers like My First Free Bet
• We use your data to monitor for suspicious activity, VPN use, device spoofing or duplicate accounts
• We use your data to respond to support requests submitted via live chat, email or our Complaint Submission Form

Identity Verification and KYC

We are required to confirm the identity of every depositing player. Verification is triggered once cumulative financial transactions on an ImperialWins casino account reach EUR 2,000, and we may request supporting documents at any earlier stage as part of our risk-based approach. Once requested, documents must be supplied within seven days. Crypto deposits are handled through our payment service provider, which runs its own KYC process and collects full name, date of birth, national ID or passport details and proof of address before creating a client wallet. Single or cumulative crypto transactions above EUR 2,000 trigger enhanced due diligence on our part.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on imperialwins.com to remember your preferences, keep you logged into your ImperialWins casino login session, measure site performance, and tailor promotional content. Cookies also help us recognise returning players across our five locales (English, Espanol, Francais, Portugues, Suomi) and remember currency preferences such as NZD pricing for players using imperial wins casino nz. You can manage or disable cookies through your browser settings, though doing so may affect certain site functions.

How We Share Your Information

We do not sell your personal data. We may share information with:

• Payment providers and processors, including those behind Flexepin, AstroPay, JCB, help2pay, BancoEstado, Webpay and cryptocurrency payment gateways, so we can process deposits and withdrawals
• Identity verification and fraud-prevention partners, to complete KYC checks and protect the integrity of every ImperialWins casino account
• Regulators and law enforcement, where required under our Curacao gaming licence or applicable law
• Service providers who support our platform, such as hosting, analytics, customer support and marketing partners, under confidentiality obligations
• Professional advisers and auditors, where necessary for legal, accounting or compliance purposes

Where we transfer data internationally between our offices in Curacao and Cyprus or to service providers abroad, we take reasonable steps to ensure an adequate level of protection consistent with this policy.

Data Security

We maintain administrative, technical and physical safeguards designed to protect your data against unauthorised access, alteration, disclosure or destruction. Payment data is encrypted in transit, and access to personal information within ImperialWins is restricted to staff and contractors who need it to perform their duties. While we work hard to protect your information, no system is completely secure, and we encourage you to use a strong, unique password for your ImperialWins login and to avoid sharing your account credentials.

Data Retention

We retain personal data for as long as your ImperialWins account remains active and for a period afterward as required by our regulatory, tax and anti-money laundering obligations. Where an account becomes inactive after six consecutive months, or dormant after thirty months, we retain relevant records in line with our Terms and applicable law, even where the account itself has been closed.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the use of your personal data, and to object to certain processing or request portability of your information. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, contact us using the details below, and we will respond within a reasonable timeframe in accordance with applicable data protection law.

Minimum Age Requirement

Our services are intended only for individuals who are at least 18 years old, or 21 in Estonia, or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal data from anyone below the applicable minimum age, and we will close any account found to belong to an underage individual.

Changes to This Policy

We may update this ImperialWins Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. Where changes are material, we will take reasonable steps to notify registered players, such as by email or an in-account notice. Continued use of imperialwins.com after such changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this policy, wish to exercise a data protection right, or need help understanding how we handle your information across the ImperialWins app, casino, or sportsbook, please reach out to our support team at support@imperialwins.com, via live chat, or through our official Complaint Submission Form. We aim to handle every inquiry about ImperialWins casino promptly and transparently.